We hope you will be happy with all items you have ordered from us. If you are not entirely satisfied, you will find details of our Returns Policy below.
Your right to cancel
- If you are not happy with an item, please email us: firstname.lastname@example.org quoting your order number within 14 days from the date of receipt of your order that you wish to cancel the ordered item.
- Our customer care team will then contact you and issue a return confirmation form (the Return Form).
- Please complete the Return Form, print it out and include with the item that you wish to return. Please note that returns will not be processed without the completed Return Form being included with the returned item.
Once we receive your returned item within 14 days from us sending the Return Form to you, we are happy to provide a refund provided the products are unopened, unused and in the original packaging.
You have 14 days from the receipt to email our Customer Care
Customer Care issues the Return Form
You have 14 days to send the return item together with a completed Return Form using DPD Portal.
See How to return items below.
How to return items
We will do our best to help you return any unwanted items quickly and efficiently. To return items, please repackage them carefully, include a completed Return Form in the package and send to us using the DPD Returns Portal. Please use the link provided and follow the steps outlined on their site to create a returns docket for your parcel. There is a charge of €5.95 for this service which is borne by the customer. If your goods are faulty or damaged upon delivery or delivered to you in error, we will refund this cost to you. Your Return Form is required for verification purposes.
How to return a faulty / damaged / incorrect order
In the unfortunate event that you have received either a fauIty/damaged or incorrect product or order, please contact us quoting your order number and including details of damage or fault within 14 days from the date of receipt of your order. Our customer care team will then contact you and issue the Return Form. Please complete the Return Form, print it out and include together with the item that you wish to return. Please note that returns will not be processed without the Return Form being included with the returned item.
We will either refund the cost of the item (including any delivery and return charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.
A notification of damaged or faulty products after 14 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 14 days’ period.
Once we receive your items back within 14 days of our customer care team issuing the Return Form, we are happy to provide a refund of the price of the items provided the products are unopened, unused and in the original packaging. Please allow up to 10-14 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).
If you do not receive your refund within 14 days of us receiving the returned items, please contact us by email with your order number at: email@example.com
What items can be returned
- All items must be returned in the condition you received them (unopened, unused and in the original packaging).
- Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
- Items that were damaged or faulty when delivered to you.
- We reserve the right to refuse a refund or exchange if the items not in a saleable condition or damaged (unless the item was faulty or damaged when delivered). Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on personal care or cosmetic items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty when delivered).
- We do not accept returns for hazardous materials, flammable liquids, or gases.
- Unfortunately, we cannot accept returns on sale items.
Please get in touch if you have questions or concerns about your specific item. All returns are evaluated before being processed. Your Return Form is required for verification purposes.
Free gifts received with purchase
If you are returning a product in which a free gift was supplied, the free gift must also be returned in order to process your return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.