Where do we deliver to?

We deliver anywhere in the Republic of Ireland. Our deliveries are managed by DPD. You will receive a text message or email from DPD, notifying you when your delivery is expected to be delivered to your nominated delivery address.

Delivery schedule

We deliver from Monday - Friday (excluding Bank Holidays).

Orders received on weekdays up to 2pm GMT will be processed the same day and dispatched within 3 working days. Orders received after 2pm GMT on weekdays will be processed the following day and dispatched within 3 working days from then (this will be Monday for orders received after 2pm on Friday, or Tuesday if it is a bank holiday).

Once your order is dispatched, you will receive an email from us with a tracking number.

Help us avoid delays to your delivery

Please ensure that your delivery address is correct (including postcode/Eircode) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.

Our delivery charges

Delivery costs will be added to the cost of your order. The cost of delivery will depend on the total cost of your ordered items and will automatically be added to the Shipping section of the Payment page prior to you completing your order. We offer free delivery on orders over €40. The details of this offer will be specified when placing your order.

Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse.  All orders from this Website are traceable and require a signature upon delivery.

Delayed orders

If your order is delayed by more than 21 days, we will give you the option to cancel your order. Please email us if you wish to cancel your order. Please include your order number in the subject line of the email. This will help us in responding to your query.

Tracking your delivery

You can track you order using the link provided in the email we sent you confirming your order or using this link:  https://dpd.ie/tracking

What happens if you are not at home?

If you are not at home to accept the delivery, DPD will text you how to re-arrange delivery or arrange to collect your order.

Queries or problems with your order or delivery?

Please contact us by email: customercare@daisybelle.ie – Please include your order number in the subject line of the email. This will help us in responding to your query.

Delivery terms

Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

We hope you will be happy with all items you have ordered from us. If you are not entirely satisfied, you will find details of our Returns Policy below.

Your right to cancel

• If you are not happy with an item, please email us: customercare@daisybelle.ie quoting your order number within 14 days from the date of receipt of your order that you wish to cancel the ordered item.
• Our customer care team will then contact you and issue a return confirmation form (the Return Form).
• Please complete the Return Form, print it out and include with the item that you wish to return. Please note that returns will not be processed without the completed Return Form being included with the returned item.

Returns policy

Once we receive your returned item within 14 days from us sending the Return Form to you, we are happy to provide a refund provided the products are unopened, unused and in the original packaging. 

You have 14 days from the receipt to email our Customer Care 
Customer Care issues the Return Form
You have 14 days to send the return item together with a completed Return Form using DPD Portal.

See How to return items below.

How to return items

We will do our best to help you return any unwanted items quickly and efficiently. To return items, please repackage them carefully, include a completed Return Form in the package and send to us using the DPD Returns Portal. Please use the link provided and follow the steps outlined on their site to create a returns docket for your parcel. There is a charge of €5.95 for this service which is borne by the customer. If your goods are faulty or damaged upon delivery or delivered to you in error, we will refund this cost to you. Your Return Form is required for verification purposes.

How to return a faulty / damaged / incorrect order

In the unfortunate event that you have received either a fauIty/damaged or incorrect product or order, please contact us quoting your order number and including details of damage or fault within 14 days from the date of receipt of your order. Our customer care team will then contact you and issue the Return Form. Please complete the Return Form, print it out and include together with the item that you wish to return. Please note that returns will not be processed without the Return Form being included with the returned item.

We will either refund the cost of the item (including any delivery and return charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

A notification of damaged or faulty products after 14 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 14 days’ period.

Refunds policy

Once we receive your items back within 14 days of our customer care team issuing the Return Form, we are happy to provide a refund of the price of the items provided the products are unopened, unused and in the original packaging. Please allow up to 10-14 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).

If you do not receive your refund within 14 days of us receiving the returned items, please contact us by email with your order number at: customercare@daisybelle.ie

What items can be returned

• All items must be returned in the condition you received them (unopened, unused and in the original packaging).
• Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
• Items that were damaged or faulty when delivered to you.

• We reserve the right to refuse a refund or exchange if the items not in a saleable condition or damaged (unless the item was faulty or damaged when delivered). Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on personal care or cosmetic items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty when delivered).
• We do not accept returns for hazardous materials, flammable liquids, or gases.
• Unfortunately, we cannot accept returns on sale items.

Please get in touch if you have questions or concerns about your specific item. All returns are evaluated before being processed. Your Return Form is required for verification purposes.

Free gifts received with purchase

If you are returning a product in which a free gift was supplied, the free gift must also be returned in order to process your return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.