General

Please ensure that you (referred to as user, you or your) read these Terms and Conditions of Website Use and Terms and Conditions of Sale (together the Terms and Conditions). These Terms and Conditions are an electronic contract that sets out the legally binding terms of your use of and/or shopping on the Shopify eCommerce website for Pemberton Marketing International Ltd trading as Daisybelle (the Website) and the various services contained within (the Services). By visiting our Website and/or purchasing something from us, you engage in our Services and accept these Terms and Conditions. Your use is also subject to our Privacy Policy or Cookie Policy.

These Terms and Conditions apply to all users of the Website. If you do not agree to all the Terms and Conditions, then you may not access the Website or use any Services.

Except where prohibited by applicable law, we reserve the right to change these Terms and Conditions at any time without notice to you, with such modifications to be effective upon posting via the Website. Your continued use of the Website after any changes to these Terms and Conditions indicates your acceptance of such changes. It is your responsibility to review these Terms and Conditions regularly for any changes.

 

Terms and Conditions of Website Use

About us

The Website is operated by Pemberton Marketing International Ltd. trading under the name of Daisybelle (Daisybelle, we, us, our), a company incorporated in Ireland under registration number 134768. 

Our store is hosted by Shopify International Limited (Shopify Ireland). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Contact us

If you have any queries regarding Website or any Services or have a complaint regarding the Website or any of the Services, please contact us by one of the following methods:

By email: customercare@daisybelle.ie

By post: daisybelle.ie, United Drug House, Magna Drive, Magna Business Park, Citywest Road, Dublin 24, D24 XKE5, Ireland 

 

Registration & access to the Website

Visitors to the Website may register and create an account with password in order to use certain Services by clicking ‘Create Account’.

We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. To register for the Website, you will be asked to provide personal information. It is a condition of your use of the Website that all the information you provide is true, accurate and up to date. You agree to update your registration details promptly if they should change. You agree that all information you provide to register for our Website is governed by our Privacy Policy.

As a registered user to our Website, you have a limited, personal and non-commercial, non-transferable right to access and use the Website, subject to our Terms and Conditions.

You are responsible for ensuring that your username, password and any other security credentials or details given to access the Website are confidential, and you agree not to disclose your username, password or security credentials and details to any other person or entity. You agree that you will promptly inform us if your username, password or security credentials and details to access the Website are lost or stolen or if there are any other security concerns regarding your account. We reserve the right to disable any username, password or other security credential and deny use of the Website at any time or for any or no reason.

You are responsible for making all arrangements necessary for you to gain access to our Website. We cannot guarantee an uninterrupted and complete availability of the Website via an internet connection and we shall not be liable for any disruptions to the availability of the Website which is outside of Daisybelle’s control.

 

Privacy

Your privacy is important to us and any information you provide in connection with our Website will be held in accordance with data protection law.

You have a right to apply for a copy of the information held by us about you and you have a right to have any inaccuracies in your information corrected. More information about your rights and how we collect, use and process your personal data can be found in full in our Privacy Policy and Cookie Policy.

 

Accessing our Website

The material on the Website is directed solely to users accessing the Website from the Republic of Ireland. We make no representations that the materials on the Website are appropriate or available for use in locations outside the Republic of Ireland. If you choose to access the Website from outside of the Republic of Ireland you do so at your own risk and are responsible for compliance with the relevant laws of your jurisdiction.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Website, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms and Conditions will result in an immediate termination of your use of the Website and our Services.

 

Availability

The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Website without notice and we will not be liable to you if, for any reason, this website is unavailable at any time or for any period.

 

Loyalty scheme

For detailed terms and conditions regarding the Daisy Points reward scheme, see Daisy Points.

 

Intellectual property

Daisybelle or its licensors exclusively own and retain all proprietary rights, title and interest in the Website and all associated intellectual property rights contained therein. The Website contains the copyrighted material, trademarks, and other proprietary information of Daisybelle and its licensors including but not limited to brand names, product and service names and titles. No permission is given by Daisybelle for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

All designs, text, graphics and their selection and arrangement on this Website are the copyright of Daisybelle or its content providers. You are permitted to print a hard copy and download extracts of any page from this website for your personal, non-commercial use, provided always that you do not alter or modify in any way the paper or digital copies of any materials you have printed off or downloaded and that you do not change or delete any copyright or other proprietary notices. Any other use and/or reproduction of material or software without our prior written consent, is prohibited and will constitute a breach of these Terms and Conditions of Use. Daisybelle and its licensors retain all rights not expressly granted to you in these Terms.

In the event that you do not comply with the above restrictions and a claim is brought against Daisybelle  as a result of your actions, we will pursue a claim against you for any losses and costs (including legal costs) that we may suffer.

 

Links to/from this Website

You may not create and/or operate links to this Website without our prior written consent. We may from time to time and for your convenience provide links from this Website to websites owned by third parties which are outside the control of Daisybelle. We shall not be responsible for the content on the pages of any third-party website or publication. When you activate any of these you will leave the Website and Daisybelle has no control over and will accept no responsibility or liability for any material on any website which is not under the direct control of Daisybelle.

 

Third party tools

We may provide you (now or in the future) with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

Prohibited uses

In addition to other prohibitions as set out in these terms, you are prohibited from using the Website or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any laws;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses.

 

Errors, inaccuracies and omissions

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser that you view on screen may differ from the actual colours of Goods supplied.

Any typographical or other error on this Website is subject to correction without any liability on our part. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the Website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Disclaimer

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. Prices for our products or services are subject to change without notice.

Use of the Website is at your own risk. Daisybelle does not warrant or represent that the material on the Website is up-to-date, complete or accurate or that the Website will be free from defects or viruses.

Any advice or recommendation given on this Website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

To the extent permitted by applicable law, we disclaim all warranties, representations and conditions of any kind with respect to the Website whether express, implied, statutory or collateral, including without limitation, the implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose and non-infringement, quality, accuracy, reliability, completeness, currency or timeliness of the Website or that the Website is or will be error free or will operate without interruption.

 

Limit of liability

To the extent permitted by applicable law and subject to the specific liability provisions in the Terms and Conditions of Sale, in no event will Daisybelle (or its affiliates, employees, officers, directors or agents) be liable to you for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including, without limitation, those relating to loss of profits, loss of data or loss of goodwill, service interruption, computer damage or system failure, the cost of substitute products or services, bodily injury or death, arising out of or in connection with: these Terms and Conditions; the use of or inability to use the Website; the performance of the Product purchased via our Website; or other users’ conduct even if Daisybelle has been informed of the possibility of such damages. You agree to indemnify us against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Nothing in these terms and conditions shall affect your statutory rights.

We assume no responsibility for the content of websites to which this Website provides a link. Such links should not be interpreted as an endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.

 

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Website and Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

 

Applicable law and jurisdiction

You agree that these Terms and Conditions will be governed by and construed in accordance with the laws of Ireland.  Each of us hereby submits to the non-exclusive jurisdiction of the Irish courts.

 

Terms and Conditions of Sale

The following Terms and Conditions of Sale apply to the purchase of goods from daisybelle.ie. These are additional to and supplement our general Terms and Conditions of Website Use above which also apply.

These Terms and Conditions may be amended at any time and the Terms and Conditions that apply for each order will be those on the Website at the time you place your order. Nothing in these Terms and Conditions shall affect your statutory rights.

We retain records of transactions for 2 years.

 

Registration

You may wish to register on this Website in order to use certain Services by creating an account under ‘Create Account’. All registration information that you provide will be stored securely and processed in accordance with our Privacy Policy

 

Concluding a binding contract

When we receive an order from you to purchase items from this Website, you are making an offer to buy goods. This order will not be binding until we send you an email confirming that we have dispatched the ordered items to you or you receive the items, whichever happens first. We reserve the right to refuse any order you place with us and to discontinue any product at any time. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.

Normally, all products on our website are held in stock, but on a rare occasion that an item is out of stock, we will contact you to organise a refund of the cost of the item.

 

Delivery

Where do we deliver to?

We deliver anywhere in the Republic of Ireland. Our deliveries are managed by DPD. You will receive a text message or email from DPD, notifying you when your delivery is expected to be delivered to your nominated delivery address.

 

Delivery schedule

We deliver from Monday - Friday (excluding Bank Holidays).

Orders received on weekdays up to 2pm GMT will be processed the same day and dispatched within 3 working days. Orders received after 2pm GMT on weekdays will be processed the following day and dispatched within 3 working days from then (this will be Monday for orders received after 2pm on Friday, or Tuesday if it is a bank holiday).

Once your order is dispatched, you will receive an email from us with a tracking number.

 

Help us avoid delays to your delivery

Please ensure that your delivery address is correct (including postcode/Eircode) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.

 

Our delivery charges

Delivery costs will be added to the cost of your order. The cost of delivery will depend on the total cost of your ordered items and will automatically be added to the Shipping section of the Payment page prior to you completing your order. We offer free delivery on orders over €40. The details of this offer will be specified when placing your order.

 

Delivery Method	Cost	Estimated Delivery Time
Standard Delivery	€5.00	3 Working Days
Delivery on Orders over €40	Free	3 Working Days

 

Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse.  All orders from this Website are traceable and require a signature upon delivery.

 

Delayed orders

If your order is delayed by more than 21 days, we will give you the option to cancel your order. Please email us if you wish to cancel your order. Please include your order number in the subject line of the email. This will help us in responding to your query.

 

Tracking your delivery

You can track you order using the link provided in the email we sent you confirming your order or using this link:  https://dpd.ie/tracking

 

What happens if you are not at home?

If you are not at home to accept the delivery, DPD will text you how to re-arrange delivery or arrange to collect your order.

 

Queries or problems with your order or delivery?

Please contact us by email: customercare@daisybelle.ie  Please include your order number in the subject line of the email. This will help us in responding to your query.

 

Delivery terms

Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.

 

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

 

Returns

We hope you will be happy with all items you have ordered from us. If you are not entirely satisfied, you will find details of our Returns Policy below.

 

Your right to cancel

1. If you are not happy with an item, please email us: customercare@daisybelle.ie quoting your order number within 14 days from the date of receipt of your order that you wish to cancel the ordered item.
2. Our customer care team will then contact you and issue a return confirmation form (the Return Form).
3. Please complete the Return Form, print it out and include with the item that you wish to return. Please note that returns will not be processed without the completed Return Form being included with the returned item.

 

Returns policy

Once we receive your returned item within 14 days from us sending the Return Form to you, we are happy to provide a refund provided the products are unopened, unused and in the original packaging. 

 You have 14 days from the receipt to email our Customer Care 
Customer Care issues the Return Form
You have 14 days to send the return item together with a completed Return Form using DPD Portal.

See How to return items below.

 

How to return items

We will do our best to help you return any unwanted items quickly and efficiently. To return items, please repackage them carefully, include a completed Return Form in the package and send to us using the DPD Returns Portal. Please use the link provided and follow the steps outlined on their site to create a returns docket for your parcel. There is a charge of €5.95 for this service which is borne by the customer. If your goods are faulty or damaged upon delivery or delivered to you in error, we will refund this cost to you. Your Return Form is required for verification purposes.

How to return a faulty / damaged / incorrect order

In the unfortunate event that you have received either a fauIty/damaged or incorrect product or order, please contact us quoting your order number and including details of damage or fault within 14 days from the date of receipt of your order. Our customer care team will then contact you and issue the Return Form. Please complete the Return Form, print it out and include together with the item that you wish to return. Please note that returns will not be processed without the Return Form being included with the returned item.

We will either refund the cost of the item (including any delivery and return charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

A notification of damaged or faulty products after 14 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 14 days’ period.

 

Refunds policy

Once we receive your items back within 14 days of our customer care team issuing the Return Form, we are happy to provide a refund of the price of the items provided the products are unopened, unused and in the original packaging. Please allow up to 10-14 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).

If you do not receive your refund within 14 days of us receiving the returned items, please contact us by email with your order number at: customercare@daisybelle.ie

 

What items can be returned

 

• All items must be returned in the condition you received them (unopened, unused and in the original packaging)
• Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
• Items that were damaged or faulty when delivered to you

• We reserve the right to refuse a refund or exchange if the items not in a saleable condition or damaged (unless the item was faulty or damaged when delivered). Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on personal care or cosmetic items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty when delivered).
• We do not accept returns for hazardous materials, flammable liquids, or gases.
• Unfortunately, we cannot accept returns on sale items.

Please get in touch if you have questions or concerns about your specific item. All returns are evaluated before being processed. Your Return Form is required for verification purposes.

 

Free gifts received with purchase

If you are returning a product in which a free gift was supplied, the free gift must also be returned in order to process your return.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Health and safety warning - electrical products

Electrical products sold on this website are designed for use in Ireland and the UK. If supplied with a power adaptor it will be fitted with an Irish/UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so. You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.

 

Health and safety warning - Fitness products

Physical fitness products may not be suitable for use by some individuals. You should check with your GP before embarking on any fitness programme. Failure to do so may seriously damage your health.

 

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

Nothing in these Terms and Conditions of Sale excludes or limits our liability for death or personal injury arising from our negligence, or our fraudulent misrepresentation, or any other liability that may not be excluded or limited by Irish law.

 

WEEE and waste batteries

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries.

Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical old electrical goods and batteries. You can find your nearest recycling centre here: https://www.weeeireland.ie/small-things-matter/map/

Our registration number in the register of producers of electrical and electronic equipment, batteries is: 651W

 

Payment

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms.

 

Pricing

All prices on this website are in euros and include VAT where applicable unless expressly stated otherwise. We try to ensure that all pricing information on our website is accurate but occasionally errors may occur.  We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If the actual price of the item is higher than that displayed on the website at the time you place your order, we will contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid.

 

Customer discount codes

Customer discount codes cannot be used in conjunction with other offers unless stated.

 

Ordering from us

Unfortunately, we can only accept orders from and dispatch orders to addresses in Republic of Ireland. You must be aged 18 or over to order products from our Website and have a valid credit/debit card. By placing an order, you are confirming that you are at least 18 years of age.

Bulk buying

The Website is available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products. We will also take any action considered appropriate, including removing or suspending an account if we believe you are ordering for business or re-sale purposes.

 

Colleague discount

The colleague discount is only valid for colleagues of Phoenix Group Ireland. Code is valid from the first day of the month until the month's end unless otherwise communicated to Phoenix Group Ireland colleagues. Colleague discount cannot be used in conjunction with any other voucher or discount code. Colleague discount codes cannot be used on discounted items or any offer or product which we deem inappropriate for discount. Promotional codes can be used in conjunction with delivery promotions (i.e. free delivery on orders of €40 or over). Please note: some promotional codes may only be valid for one redemption per customer.